How does the medical registration terminal realize the integrated operation of patient self-service registration, appointment inquiry, payment printing and medical insurance settlement?
Publish Time: 2025-08-25
In modern smart healthcare systems, medical registration terminals, serving as a bridge between patients and hospital information systems, are gradually replacing traditional manual counters and becoming the core entry point for outpatient services. A fully functional silver medical self-service terminal, leveraging highly integrated hardware and software systems, enables the entire patient process of self-registration, appointment query, payment printing, and medical insurance settlement. This not only significantly improves medical efficiency but also optimizes hospital service processes and resource allocation.The integrated operation of the medical registration terminal is primarily based on strong system integration capabilities. The device seamlessly connects to the hospital's core information system (HIS), electronic medical record system (EMR), laboratory information system (LIS), and medical insurance settlement platform via a secure network. When a patient approaches the medical registration terminal and taps the screen to activate the system, the interface guides them to select the type of service. Whether for a first visit or a follow-up appointment, patients can quickly complete their identity verification by swiping their ID card, medical insurance card, or scanning their electronic health code. The system automatically retrieves personal files, including medical history, medical records, and medical insurance status, providing data support for subsequent procedures.During the self-service registration process, the medical registration terminal provides a clear list of departments and doctor schedules. Patients can select a department based on their condition and view the doctor's professional background, availability, and available appointments. The system supports both same-day and scheduled appointments. After selecting a specific appointment, patients can pay using their personal medical insurance account, WeChat, Alipay, or bank card. After successful payment, the medical registration terminal automatically prints a registration receipt, including the department, clinic location, queue number, and check-in QR code. The entire process requires no manual intervention and takes an average of less than two minutes.The appointment inquiry function provides convenience for patients who have already registered or made a remote appointment. Patients can enter their ID number or scan the appointment code to view their appointment history for the next seven days, including examination items, time and location, and precautions. If time adjustments are needed, the system supports self-service appointment changes or cancellations, and the information is synchronized with the hospital's scheduling system in real time to avoid wasted resources. For patients who have forgotten their appointment information, voice prompts and a graphical interface help them quickly locate it, reducing stress at the information desk.Payment printing is another frequently used feature of the medical registration terminal. After a doctor issues a prescription or test order, patients can view a detailed list of all outstanding charges, including medications, tests, and imaging, in the "Items to Be Paid" list on the terminal. The system automatically calculates the medical insurance reimbursement rate and the out-of-pocket amount, and the patient completes the online payment after confirmation. After successful payment, the terminal simultaneously prints an electronic invoice, test application form, or medication collection receipt. Some devices also support printing a brief medical record summary and health guidance recommendations, enhancing patient information and compliance.Automated medical insurance settlement is key to achieving integrated operations. The terminal features a built-in medical insurance card reader and encryption module, supporting instant settlement using both nationally unified medical insurance electronic certificates and physical cards. During registration, payment, and other fee-related steps, the system automatically initiates settlement requests to the medical insurance platform, providing real-time returns of the reimbursement and out-of-pocket amounts. The entire process is completed within seconds, ensuring accurate policy implementation. For patients seeking medical treatment in other regions, the medical registration terminal also supports cross-provincial settlement interfaces, greatly enhancing convenience.In addition, the user interface of the medical registration terminal features a user-friendly design, featuring large fonts, high-contrast colors, and voice navigation, making it easier for elderly patients and the visually impaired to use. The system's logic is clear, with clear instructions for each step to prevent operational errors. The backend operations and maintenance system monitors device status in real time, remotely diagnoses faults, and pushes software updates to ensure long-term stable operation.In summary, the medical registration terminal achieves closed-loop management of the medical process on a unified operating platform by deeply integrating modules such as identity recognition, information query, payment settlement, and printing. It not only consolidates services previously distributed across multiple windows into a single device, but also improves service efficiency and accuracy through standardized and automated methods, providing patients with a more convenient, transparent, and efficient smart medical experience.
